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Waiting Lines Management

Many businesses utilize waiting  lines to manage customer service. For example, banks, amusement parks,  supermarket checkouts, fast food restaurants, call centers, check-in  counters at airports, emergency departments of hospitals, and so many  more. In the course of your week, consider an experience you had that  led to a temporary demand for service that exceeded capacity, for  example, variation in service duration or arrival rates, which led to a  waiting line.

Explain common measures of system performance and which of the  common measures may be useful for the business where you experienced a  waiting line. Detail why that measure would be useful, and develop a  strategy to minimize the waiting line while minimizing cost. Develop a  calculation to aid the business in making their operational choices.

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